Question 1

How long does onboarding take?

Accepted Answer

Most teams are up and running within a day. We handle setup, import your machine list, and walk your crew through the app on site.

Question 2

What devices does it run on?

Accepted Answer

FaultPilot runs on any modern smartphone or tablet. iOS and Android. No special hardware needed — your crew's existing devices work fine.

Question 3

Does it work offline or underground?

Accepted Answer

The app works offline and syncs automatically when connectivity returns. Designed for remote sites with patchy coverage.

Question 4

How is our data stored and protected?

Accepted Answer

All data is encrypted in transit and at rest, hosted on secure cloud infrastructure in Australia. Your data belongs to your organisation and is never shared.

Question 5

Can we use our own technical documentation?

Accepted Answer

Yes. Upload your maintenance documentation and Trace will generate diagnostic workflows specific to your machines and procedures.

Question 6

What does pricing look like?

Accepted Answer

Pricing is per site, per month. No per seat fees — your whole crew gets access. Contact us for a quote tailored to your operation.

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