One record, from the asset to the office.
The phone at the asset, the console in the office, and one record of what was done.
Find it in minutes.
In the field, a hard fault can take hours, days or weeks to find. On the phone, Trace offers checks ranked for that asset within minutes, from your own procedures on Enterprise, hazards first.
It speeds up the find. Your maintainer still makes the call.
Keeps working below ground.
Before the crew heads underground, one tap gets the shift ready: the jobs and their procedure sections are saved on the phone. With no signal they can still tick steps, read the procedures and log a fault, and it all sends once they are back in signal. Asking Trace for more steps waits for signal.
The whole site, on one screen.
The console is where the site is run. Hand out work from the board, and see where every job is up to and who is on, off or away, without ringing round.
Jobs nobody is on sit at the top, critical first.
Nothing lost at handover.
At change of shift, the handover is put together from the work that was done, not from memory. It leads with what is critical and what changed, then where each job is up to and what the next crew needs to pick up. The next supervisor signs it off, and it stays as the record.
Hand one job to a teammate and its history, notes, photos and diagnosis go with it.
See where the time goes.
Repair time against the period before, availability and breakdowns, and the assets that cost the most downtime. Narrow it by shift, asset class or crew, and hand up the reliability report as a PDF. On Pro and Enterprise, see several sites together or one on its own.
It also counts the same fault coming back, so you can see what the known fixes are saving.
Fits your site.
Fits alongside your ERP
Work orders come in from your ERP or a CSV, and completed jobs go back out as a report. Your ERP stays the system of record.
Sign in and access
Invite only, with roles for maintainers, coordinators, supervisors and a read only superintendent. Two step sign in and single sign on.
Your data
Stored in Sydney, each organisation walled off. AI requests go to named providers in the United States, whose terms exclude training on your data.
Thirty days on site, with your crews and real faults.
Talk to us